Frequently Asked Questions
Delivery and pick-up is free and included with each order if you’re within our 35 mile radius. If delivery and/or pick-up is outside of our operating zone, there is a transportation fee of$3 per mile to cover the cost of gas and time.
Yes, we require an adult over the age of 18 to be present to accept delivery and pick-up. If for some reason you will not be present, let us know in advance and we may be able to make an exception if there is a safe space to leave your order. The renter assumes liability for bins at delivery, regardless of if they are not present.
You can cancel your order anytime up to 24 hours before the pre-scheduled delivery for free. If you need to cancel within less than 24 hours notice, there is a 25% convenience fee. If you have already received your order and need to cancel, we simply charge a $99 restocking fee.
Deliveries and pick-ups are handled by our local team who will reach out to you prior to delivery/pick-up day.
Of course! Simply let our team know before the pick-up date that you need to extend the rental. By placing a new order online customers can extend their rental up to 4 weeks at a time.
We will gladly deliver additional containers within 48 hours. Simply contact us during the rental period to let us know how many more containers you need. For any additional order of less than 15 containers, you will be charged $5 per container with a 5 container minimum and a $15 delivery fee.
Each bin is equivalent to a large cardboard box and measures 27″ x 17″ x 12″. From our experience, this is the perfect size for any move!
ABSOLUTELY! Each of our containers are vacuumed, cleaned and sanitized between each move by our professional team members.
NOPE! Our preassembled containers do not require tape and save our customers time and money.
Yes, we provide a label and zip tie for each bin that you order. If you wish to add more labels, please let a team member know upon the scheduling of your order.
Each container is manufactured in the USA and made from recycled plastic. Each container is reused for hundreds of moves which makes moving with KEEPIT3 more sustainable and better for the environment than single-use cardboard.
- Purchase, damaged or lost container replacement cost is $40 each.
- Purchase, damaged or lost dolly replacement cost is $30 each.
- Purchase, damaged or lost hand truck replacement cost is $70 each.
- Packages that are returned and require a deep cleaning due to their condition or contain pet hair are subject to an additional $5-15 per package charge, depending on the size of the package.
Indeed we can! KEEPIT3 not only provides the supplies you need, but we also have a team of professional movers to assist with your move.
Still Have More Questions?
Interested in talking with our team to learn more, partner with KEEPIT3, help us expand to a new market, or simply want to chat? Fill out the form, shoot us an email, or give us a call. We’re here for you!
- Tucker,GA 30084
- (404) 430 3050
- re**@ke*****.com